Frequently Asked Questions

Yes to both questions. We charge $10 per dog per ride on the shuttle. We ask that you keep dogs on the floor of the vehicle and not on the upholstery. Upholstery is difficult to clean from dog hair. On the SHT itself, dogs are allowed, as long as you clean up after them.

We would suggest being ready to go a few minutes before your reservation’s departure time. We attempt to get to every reservation early. If we can’t locate you at the reservation departure location, we will attempt to call or text you.  So it’s really important to leave your cell phone on until we pick you up.

If possible, we may be able to wait a few more minutes, depending on other reservations that we have scheduled. After attempting to reach you and possibly waiting a few minutes we may have to leave to be on time for another reservation. This is why it is so important to know exactly where the pickup location is.

If the location we are picking you up at is also your vehicle location, you are then not stranded and we can continue on our scheduled route knowing you are OK. You just missed the shuttle. If your vehicle is not at the pickup location we prefer that you give us an emergency contact number which we will call to let somebody else know that you did not make it to your designated pickup spot and you have no vehicle parked there.

All shuttle vehicles are plainly marked with the SHT logo. You can’t miss us!

Our fleet of four vehicles can accommodate up to 3-6 passengers per vehicle.

Each vehicle will be restricted to only one group at a time (with group sizes ranging from one to six hikers) for the entire duration of the ride from pick-up to drop-off.  We also have installed plexiglass dividers that separate the driver from the rear passengers.

Due to the COVID-19 outbreak, we discontinued our Scheduled Shuttle Service. This has always been our most cost-effective way of riding the shuttle. Multiple groups could share the vehicles and it operated on a specific time schedule. Walk-on-hikers could also board if seats were available.

Our Customized Shuttle Service is available year-round, six days a week: Mondays, Tuesdays, Thursdays, Fridays, Saturdays, and Sundays. Our Customized Shuttle Service is generally not available on Wednesdays.  If you need a reservation for a Wednesday, please call the office.

Reservations will be accepted on a first-come, first-served basis, subject to shuttle and driver availability.

A reservation request can be made online 24 hours/day:  Reserve Now
You can also call us at (218) 834-5511 during our office hours:
Monday-Friday, 11:00 a.m. – 5:00 p.m.

• Each vehicle will be restricted to only one group at a time (with group sizes ranging from one to six hikers) for the entire duration of the ride from pick-up to drop-off.
• We also have installed plexiglass dividers that separate the driver from the rear passengers.
• The vehicle interiors will be fully sanitized at a minimum of once a day.
• Face masks may be required to be worn by everybody on board, depending on current recommendations by government agencies. We recommend that you come prepared to wear a mask in case it is required. If it’s not required, but you want everyone to wear masks, just let your driver know. We are more than happy to comply. Your safety and comfort is important to us.

Reservations can be placed using our Reservation Request Form.  Feel free to also call us directly at (218) 834-5511 during our office hours: Monday-Friday, 11:00 a.m. – 5:00 p.m. If you call during office hours and get our voice mail, it means we are probably on the phone with another customer.  Please leave a message with your desired shuttle reservation date, time, number of riders and your contact details. We will review your reservation details and call you back to discuss the shuttle reservation details with you. All shuttle rides require a cell phone confirmation.

Yes, reservations are needed, and need to be placed at least three days in advance on our website.  The further in advance you make a reservation, the greater the chances are that you will be able to be successful in reserving your preferred time and date.

If you need a reservation less than three days from now, please call us at (218) 834-5511 during our office hours: Monday-Friday, 11:00 a.m. – 5:00 p.m.. We will always do our best to make it happen.

We know from our experience that hikers are generally great at planning.  But the best plans often have unexpected events, so we are always open to last minute emergencies and reservations, and will do our best to accommodate you if possible.

Reservations can be placed using our Reservation Request Form.

If you call or make a reservation request on our website at least a week in advance, you should be o.k. That gives us plenty of time to respond to you.  Many customers have contacted us only 2-3 days in advance and have been helped. We normally get back to you within 24 hours.  The old motto “the sooner, the better” applies here.

Keep in mind that seating is limited and a confirmed reservation guarantees a seat on the shuttle. Reservations can be placed using our Reservation Request Form.

Cell phone confirmations are required for our shuttle service because if you have a cell phone, it allows us to notify you should there be any shuttle delays, or if we don’t find you at the reservation pickup location. Our business phone is a cell phone so you have the ability to connect with us while we are on the road. Feel free to call us directly at (218) 834-5511 with any questions!

*So Please Keep Your Cell Phone Powered on While Waiting for the Shuttle*