Superior Shuttle Service – Cancellation Policy:
We require being notified at least twenty four (24) hours prior to your shuttle for a refund. Call (218) 834-5511 for any changes or cancellations. If we were unable to answer your call, please do not just leave a voice mail message. Instead please immediately send us a text message at (218) 834-5511 with the details of your reservation (name, reservation departure date and time, phone number) and the changes you wish to make.
For cancellations and changes, our experience has shown that a text message works better than a voice mail message because we can instantly see your request, and sometimes voice mail messages can be hard to understand. Detailed text messages make everything clear.
We take our cell phone with us when we are driving the shuttle, so we are notified immediately when you send a text message.
Cancellations should not be considered complete until you have received a response back from us. Thank you!
Cancellations made more than twenty four (24) hours in advance of your reservation date will be fully refunded minus a cancellation fee of $5 + 2.9% of the reservation total (to cover our credit card processing fees).
Cancellations within twenty four (24) hours of your reservation will not be refunded, since we have reserved our shuttle for your exclusive use, and will not have time to secure a replacement reservation. We will consider severe weather cancellations within the twenty four (24) hour period, but they would still incur a cancellation fee of $5 + 2.9% of the reservation total.
Please keep in mind that the number of vehicles covering the route on any given day is determined by the number of advanced reservations. If you let us know after the vehicles have departed our starting point it will not be possible to give a refund, even due to severe weather. We appreciate your understanding.