Frequently Asked Questions

Yes to both questions. We charge $10 per dog per ride on the shuttle. We ask that you keep dogs on the floor of the vehicle and not on the upholstery. Upholstery is difficult to clean from dog hair. On the SHT itself, dogs are allowed, as long as you clean up after them.

We would suggest being ready to go a few minutes before your reservation’s departure time. We attempt to get to every reservation early. If we can’t locate you at the reservation departure location, we will attempt to call or text you.  So it’s really important to leave your cell phone on until we pick you up.

If possible, we may be able to wait a few more minutes, depending on other reservations that we have scheduled. After attempting to reach you and possibly waiting a few minutes we may have to leave to be on time for another reservation. This is why it is so important to know exactly where the pickup location is. We are now providing GPS coordinates and a link that will take you to Google Maps with a pin in the pickup location.

If the location we are picking you up at is also your vehicle location, you are then not stranded and we can continue on our scheduled route knowing you are OK. You just missed the shuttle. If your vehicle is not at the pickup location we prefer that you give us an emergency contact number which we will call to let somebody else know that you did not make it to your designated pickup spot and you have no vehicle parked there.

All shuttle vehicles are plainly marked with the SHT logo. You can’t miss us!

Our  vehicles can accommodate 4-6 passengers per vehicle.

Reservations can be placed using our Reservation Request Form.  Feel free to also call us directly at (218) 834-5511 during our 2026 office hours:
May 1 – October 31, 2026
Monday-Friday: 11:00 a.m. – 5:00 p.m.
Saturday & Sunday: 7:00 a.m. – 12:00 p.m.

If you call during office hours and get our voice mail, it means we are probably on the phone with another customer or we are out driving.  Please leave a message with your desired shuttle reservation date, time, number of riders and your contact details. We will review your reservation details and call you back to discuss the shuttle reservation details with you. All shuttle rides require a cell phone confirmation.

Yes, reservations are needed, and need to be placed at least three days in advance on our website.  The further in advance you make a reservation, the greater the chances are that you will be able to be successful in reserving your preferred time and date.

If you need a reservation less than three days from now, please call us at (218) 834-5511 during our 2026 office hours. We will always do our best to make it happen.
May 1 – October 31, 2026
Monday-Friday: 11:00 a.m. – 5:00 p.m.
Saturday & Sunday: 7:00 a.m. – 12:00 p.m.

We know from our experience that hikers are generally great at planning.  But the best plans often have unexpected events, so we are always open to last minute emergencies and reservations, and will do our best to accommodate you if possible.

Reservations can be placed using our Reservation Request Form.

If you call or make a reservation request on our website at least a week in advance, you should be okay, especially if you have flexibility for your departure time.  Many customers have contacted us last minute and have been helped. Please give us a call to see what we can work out.  We will do our best to make it happen.

Keep in mind that seating is limited and a confirmed reservation guarantees a seat on the shuttle. Reservations can be placed using our Reservation Request Form.

Cell phone confirmations are required for our shuttle service because if you have a cell phone, it allows us to notify you should there be any shuttle delays, or if we don’t find you at the reservation pickup location. Our business phone is a cell phone so you have the ability to connect with us while we are on the road. Feel free to call us directly at (218) 834-5511 with any questions!

*So Please Keep Your Cell Phone Powered on While Waiting for the Shuttle*